Yeqa uye kokuqukethwe

Usizo

Izimpendulo ezimfushane, eziqondile. Uma eyakho ingekho lapha, sibhalele bese umuntu ephendula.

Ukuqala

Ngabe ngidinga inombolo yami yefoni ukuze ngibhalise?

Cha. Bhalisa ngekheli le-imeyili, nge-Apple noma nge-Google. Asilokothi sicele inombolo yakho ekhona.

Ngithola kanjani inombolo?

Ngemva kokubhalisa, khetha ikhodi yendawo eMelika noma eCanada, noma useshe izinombolo ozithandayo, bese uqinisekisa. I-akhawunti ngayinye, nefoni ngayinye, ingabamba inombolo eyodwa yamahhala. Iningi lezinombolo zilungele ngaso leso sikhathi. Kwezinye amafoni inombolo yamahhala idinga izinsuku ezimbalwa zokusetshenziswa kuqala: uhlelo lukutshela usuku ezoba ilungele ngalo, futhi ungakhokhela inombolo uma uyidinga ngokushesha.

Kungani uhlelo lucela izaziso, oxhumana nabo nekhompilo?

Izaziso zenza inombolo yakho yesibili ikhale futhi ibonise imiyalezo emisha. Oxhumana nabo benza uhlelo lubonise amagama esikhundleni sezinombolo. Ikhompilo isetshenziswa kuphela ngesikhathi sezingcingo nalapho uqopha umyalezo wezwi noma isibingelelo. Konke kungakhethwa: thepha Not now bese uhlelo lusebenza, nalelo sici licishiwe uze ulivumele ezilungiselelweni zefoni yakho.

Ngingalisebenzisa ekhompyutheni yami?

Yebo. Vula web.hopslide.com kusiphequluli. Efonini yakho, iya ku-Settings, bese ku-Linked devices, bese ku-Link a device, bese uqondisa ifoni ekhodini esikrinini. Ungathumela, ushayele, udlale umyalezo wezwi futhi uphathe oxhumana nabo kusiphequluli.

Inombolo yakho

Ngiyigcina isikhathi esingakanani inombolo yami?

Inombolo yamahhala ihlala iyeyakho uma uvula uhlelo okungenani kanye njalo ezinsukwini ezingu-90. Uma ungakwenzi, sikukhumbuza kathathu, bese sigcina inombolo ezinye izinsuku ezingu-30 ukuze uyithathe kabusha. Inombolo engasetshenziswa iyakhululwa ngemva kwezinsuku ezingu-30.

I-Lock, i-Plus ne-Premium Number zigcina inombolo yakho ngenkathi ubhalisile, noma ungawuvuli uhlelo. Imithetho eqondile iku-Migomo yenkonzo.

Ngingayishintsha inombolo yami?

Yebo, ezilungiselelweni zenombolo ohlelweni. Ohlelweni lwamahhala ungayishintsha kanye njalo ezinsukwini ezingu-30.

Inombolo yami izosebenzela amakhodi okuqinisekisa?

Ngezinye izikhathi. Inombolo ye-inthanethi (VoIP), futhi amanye amabhange nezinhlelo awathumeli amakhodi kulawo. Asithembisi ukuthi ikhodi izofika, ngakho ku-akhawunti ongeke ukwazi ukuyilahla, engeza indlela yokuyibuyisa ohlala ukwazi ukuyifinyelela.

Ngithutha kanjani inombolo yami kwenye inkampani?

Inkampani yakho entsha idinga inombolo ye-akhawunti yakho ne-PIN yokudlulisa. Thumela i-imeyili ku-hello@hopslide.com kusuka ekhelini ongena ngalo bese sithumela kokubili. Banikeze inkampani entsha bese iqala ukudlulisa. Asivimbi isicelo esivumelekile.

Uma ukudlulisa sekuqediwe, inombolo iyashiya i-HopSlide. Imiyalezo nomyalezo wezwi osuvele unawo kuhlala ohlelweni uze ukususe. Ukuletha inombolo kwenye inkampani ku-HopSlide akunikwa.

Kwenzekani uma ngikhulula inombolo?

Uhlelo lukutshela okulahlayo ngaphambi kokuthi uqinisekise. Inombolo ebesisetshenziswa ihlala inganikeziwe izinsuku ezingu-90, ukuze kungabi namuntu othola imiyalezo yakho noma amakhodi ngaleso sikhathi.

Imiyalezo

Kungani umyalezo wami ungathunyelwanga?

Isizathu sibonakala ngaphansi komyalezo. Ezivamile: umuntu uphendule ngo-STOP enombolweni yakho (angaphendula ngo-START ukuze aphinde ezwe kuwe), ufike emkhawulweni wokusetshenziswa okufanele (uhlelo lubonisa ukuthi ubuyela nini), noma inethiwekhi yomunye umuntu iyenqabile.

Umyalezo ongathunyelwa awubizi lutho.

Kuphawu kusho ukuthini?

Iwashi lisho ukuthi umyalezo usendleleni. Uphawu olulodwa lisho ukuthi uthunyelwe, amabili asho ukuthi ufikile. Imiyalezo ayinabo ubufakazi bokufundwa, ngakho alukho uphawu “olufundiwe”.

Umuntu ungifonela imiyalezo kusuka enombolweni ye-HopSlide futhi ngifuna kuyeke

Phendula ngo-STOP kuleyo nombolo. Uthola ukuqinisekiswa okukodwa, futhi ayisakwazi ukukuthumelela futhi ngaphandle kokuthi uphendule ngo-START. Bona imigomo yohlelo lwe-SMS.

Izingcingo nomyalezo wezwi

Ngingashayela u-911?

I-HopSlide ayikwazi ukushayela u-911. Uma ushayela inombolo yezimo eziphuthumayo ohlelweni, kuvuleka ishayeli sefoni yakho uqobo. U-911 awutholakali kuwebhu.

Inombolo yami yesibili ayikhali

Hlola ukuthi izaziso zivunyelwe ku-HopSlide, ukuthi u-Ungaphazamisi namahora okuthula acishiwe kulowo nombolo, nokuthi ifoni yakho iku-inthanethi. Izingcingo zidinga i-Wi-Fi noma idatha yeselula.

Izingcingo nemiyalezo azinamkhawulo ngempela?

Yebo, ekusetshenzisweni kwansuku zonke. Lonke uhlelo luhlanganisa izingcingo nemiyalezo engenamkhawulo eMelika naseCanada. Izingcingo oziphendulayo ohlelweni azibalwa ekusetshenzisweni okufanele. Izingcingo eMekisiko nazo zifakiwe. Uma ufika emkhawulweni, uhlelo lukutshela ngaleso sikhathi. Ukusetshenziswa okufanele kuyasebenza. Izingcingo ekhaya azisebenzisi ikhredithi yakho yamazwe angaphandle.

Ngingaqopha izingcingo?

Cha. I-HopSlide ayiqophi izingcingo.

Izinkokhelo nekhredithi yamazwe angaphandle

Ngikhansela kanjani ukubhalisa?

Ku-iPhone: Izilungiselelo, igama lakho, Okubhalisiwe, HopSlide. Ku-Android: Google Play, isithombe sakho sephrofayela, Izinkokhelo nokubhalisa, Okubhalisiwe. Inkinobho ethi Cancel subscription ku-Uhlelo nezinkokhelo ivula ikhasi elifanayo.

Khansela okungenani ngosuku ngaphambi kokuthi uhlelo lwakho luvuselelwe ukuze weqe inkokhelo elandelayo. Uyigcina kuze kuphele isikhathi osikhokhele. Ukususa uhlelo akukhanseli.

Ngithola kanjani imali ebuyayo?

U-Apple no-Google baphatha imali ebuyayo yokuthenga ezitolo zabo: cela eyodwa ku-reportaproblem.apple.com, noma emlandweni wezoda zakho ku-Google Play. Ikhredithi yamazwe angaphandle yomyalezo ongathunyelwanga noma ucingo olungaxhumanga ibuya ngokuzenzakalelayo.

Ngishintshe ifoni. Ngibuyisela kanjani ukuthenga kwami?

Ngena nge-akhawunti efanayo, bese uthepha Restore purchases ohlelweni.

Ikhredithi yamazwe angaphandle isetshenziswa nini?

Kuphela ezingcingweni ngaphandle kwaseMelika, iCanada neMekisiko nasemiyalezweni ngaphandle kwaseMelika neCanada, futhi kuphela uma umyalezo uthunyelwe noma ucingo luxhumile. Izingcingo zikhokhiswa umzuzu wokuqala, bese ngomzuzwana. Izingcingo nemiyalezo yansuku zonke ekhaya ayiyisebenzisi.

Ubumfihlo ne-akhawunti yakho

Ngizilanda kanjani idatha yami?

Ohlelweni, iya ku-Settings, bese ku-Privacy & security, bese ku-Export my data. Sikuthumela isixhumanisi sokulanda nge-imeyili.

Ngiyisusa kanjani i-akhawunti yami?

Ohlelweni, iya ku-Settings, bese ku-Privacy & security, bese ku-Delete account. Awusenalo uhlelo? Sebenzisa ikhasi lokususa i-akhawunti. Ukususa kubhubhisa idatha yakho futhi kukhulule izinombolo zakho, futhi akubuyiseki.

Usabambekile?

Thumela i-imeyili ku-hello@hopslide.com noma usebenzise ifomu lokuxhumana. Faka inombolo yakho ye-HopSlide uma unayo.