Delete your HopSlide account

This page is for HopSlide, the app by CircleRoll LLC for iPhone and Android.

Delete in the app

1. Open HopSlide and sign in.
2. Go to Settings, then Privacy & security.
3. Tap Delete account, read what will be lost, and confirm.

The deletion runs straight away, and we email you when it's done.

Delete some data, keep your account

You can delete messages, whole conversations, calls and voicemail yourself, any time, in the app or on the web.

• A message: touch and hold it (right-click on the web), then choose Delete.
• A conversation: swipe it left in your chat list, or open it and use its menu, then choose Delete.
• Calls and voicemail: swipe them left in Calls or Voicemail, then choose Delete.

What you delete is removed from our servers straight away and from our backups within 30 days. Copies on the other person's phone stay with them.

No longer have the app?

Enter the email address you sign in with. We send a message to that address with a link to confirm, so nobody but you can delete your account. Nothing is deleted until you open the link and confirm.

If you used Sign in with Apple and chose to hide your email, your sign-in address ends in privaterelay.appleid.com. You can find it in your Apple Account settings under Sign in with Apple.

You can also email hello@2ndphoneline.com from the address on your account and ask us to delete it.

What is deleted

• Your account, sign-in details and settings
• Your numbers, which are released. A number that was used stays unassigned for 90 days first, so its next owner never receives messages meant for you.
• Your texts, picture messages, attachments and drafts
• Your call history, voicemail, transcripts and recorded greetings
• Contacts, blocked numbers, quick replies, scheduled messages and auto-reply rules saved in the app
• Any documents you uploaded for a number in a country that requires them
• Your international credit and its history. Unused credit is not refunded.
• Your referral code and push notification tokens
• The link to your Apple ID, if you used Sign in with Apple, which is revoked

What is kept, and for how long

• App Store and Google Play subscriptions are not canceled by deleting your account. Apple or Google bills them; cancel in your App Store or Google Play subscription settings, ideally before you delete.
• A subscription bought on web.2ndphoneline.com is different: we bill it, so deleting your account cancels it first and it is never charged again. The current period is not refunded.
• Purchase records held by Apple, Google and, for purchases on the web, our payment processor, under their own retention policies. We also delete the copy our subscription processor keeps for us.
• For a purchase on the web, the record of the terms you agreed to at checkout, kept for 3 years, or 1 year after the subscription ends if that is later, as consumer law requires. It holds no name, email address or card details.
• Encrypted database backups, which are overwritten on a rolling schedule and gone within 30 days.
• Messages you exchanged with other people remain on their phones.
• Support emails you sent us, deleted within 24 months of the conversation ending.

More detail is in the Privacy Policy.