Privacy Policy
Last updated: July 3, 2026
This Privacy Policy describes how CircleRoll LLC ("CircleRoll," "we," "us," or "our") collects, uses, and shares information when you use HopSlide — hopslide.com, our apps, and connected channels such as Ask Hops on web, Telegram, Slack, and WhatsApp (the "Service").
1. Who we are
HopSlide is a product of CircleRoll LLC. Our company site is circleroll.com. This policy covers HopSlide only.
2. Information we collect • Account data: name, email, password hash, profile preferences, subscription status. • Trip & booking data: itineraries, searches, cart and order history, loyalty program links, dietary/allergy/special-needs preferences you provide. • Payment data: billing details processed by Stripe; we do not store full card numbers or CVV codes on our servers. • Ask Hops messages: chat content you send through supported channels. • Device & usage data: IP address, browser or app version, analytics events (PostHog, with consent where required), crash reports (Sentry). • Marketing preferences and cookie choices.
3. How we use information
To provide and improve the Service, process bookings and rewards, prevent fraud, send transactional email/push notifications, comply with law, and — with consent where required — analyze product usage.
4. Ask Hops retention
We retain Ask Hops messages for up to 90 days to operate your account, prevent abuse, and improve the product. Messages are not used to train third-party AI models without your explicit consent. Payment card numbers and CVV codes are never stored in chat logs.
5. Processors & partners
We share data with service providers that help us operate HopSlide, including Supabase (auth/database), Stripe (payments), Duffel and other travel inventory partners, AwardWallet (loyalty sync), Anthropic (AI), Resend (email), PostHog (analytics), Firebase (push), and social posting tools you connect. Providers are bound by contract to protect your data.
6. Community features
Your display name, avatar, and lifetime Carrots earned may appear on public leaderboards or shared trip views according to your settings.
7. Your rights
Depending on your location, you may request access, correction, deletion, or export of your data. Use Settings → Privacy in the app or email hello@hopslide.com. GDPR and CCPA rights apply where relevant.
8. Children
The Service is not directed to children under 16. Contact us if you believe we collected data from a child.
9. International transfers
We may process data in the United States and other countries where our providers operate, using appropriate safeguards.
10. Changes
We will post updates on this page with a new "Last updated" date.
Contact: hello@hopslide.com
